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Have questions about Spectry? Want to discuss your use case? Our team is ready to help you get started.
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Quick answers.
Common questions we receive.
What is the response time for support inquiries?
We aim to respond to all inquiries within 2 hours during business hours (9 AM – 6 PM CET, Monday to Friday). For urgent technical issues, customers on paid plans have access to priority support.
Can I schedule a call with your team?
Yes. For enterprise inquiries or complex use cases, we are happy to schedule a call. Just mention it in your message above or email us at sales@spectry.io with your availability.
Do you offer implementation support?
Absolutely. We provide comprehensive documentation and can assist with implementation. For enterprise customers, we offer dedicated onboarding sessions and ongoing support to ensure a smooth setup.
Where is your team located?
Our team is based in Finland. All our infrastructure and data storage are located within the European Union. We comply with GDPR requirements and process personal data in accordance with EU legislation.
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