GDPR data requests
How Spectry handles data subject access (export) and erasure (delete) requests.
Spectry supports GDPR data-subject requests — exporting or deleting all data associated with an individual. These are processed by Spectry staff on your behalf.
Request types
- Export — gather all data for a person into a downloadable file.
- Delete — permanently erase all matching records (requires a specific site).
How an individual is matched
A request resolves a person across your data using one or more lookup keys:
- User ID (from
Spectry.identify) - Email address
- Anonymous ID (for unidentified visitors)
- Session ID
What's covered
Resolved data spans profile records, events, sessions, session-replay blobs and error logs. The request report includes the identifiers found, affected row counts and replay file sizes.
Request lifecycle
Each request moves through queued → running → completed (or failed). Completed export requests produce a downloadable file; failed requests can be retried.
To submit a request, contact Spectry support with the relevant lookup keys. Use masking and consent to minimise the personal data you collect in the first place.